Same-day slots.

Call before 10am and we'll see your pet the same day, Monday to Saturday.

New clients

First visit? Here's how it goes.

New to Fernby, or new to having a pet at all. Either way, the first visit is unhurried and the price is agreed before you come in.

Your first visit

Three steps, no clipboard.

01

Book online or call

Tell us your pet's name and what they need. We reply by text with a time and the price.

01

Book online or call

Tell us your pet's name and what they need. We reply by text with a time and the price.

02

Send us their history

Email any old records, or give us your last vet's name and we will request them for you.

03

Come ten minutes early

First visits are 45 minutes, so there is time to sniff around and ask everything.

What to bring

Four things that make a first visit easier.

01

Any past records

Vaccine cards, medication lists and insurance details, if you have them.

01

Any past records

Vaccine cards, medication lists and insurance details, if you have them.

02

A lead or a carrier

A lead or a carrier

Dogs on a lead, cats in a carrier. We keep spares at the desk if you forget.

Dogs on a lead, cats in a carrier. We keep spares at the desk if you forget.

03

Their favourite treats

Their favourite treats

A familiar snack makes the scales and the stethoscope far less suspicious.

A familiar snack makes the scales and the stethoscope far less suspicious.

04

Your questions

Your questions

Write them down beforehand. We would rather answer ten than miss one.

Write them down beforehand. We would rather answer ten than miss one.

Switching vets?

We'll fetch the
records for you.

Tell us who your last vet was and we request the full history, free of charge. No awkward phone call needed.

Good to know

First-visit questions.

How long is a first visit?

What does a first visit cost?

Do you see pets other than dogs and cats?

My pet is nervous at the vet. What can you do?

Can we just come in to say hello?

How long is a first visit?

What does a first visit cost?

Do you see pets other than dogs and cats?

My pet is nervous at the vet. What can you do?

Can we just come in to say hello?

How long is a first visit?

What does a first visit cost?

Do you see pets other than dogs and cats?

My pet is nervous at the vet. What can you do?

Can we just come in to say hello?

Ready when they are.

Book online in a couple of taps, or call us on (555) 014-2280.

Tips, reminders and the odd puppy photo.

© 2026 Fernby Animal Clinic. All rights reserved.

Fernby

Animal Clinic

Fernby

Animal Clinic

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